Return Policy

 

Thank you for choosing Geek John Magic's magic products. To protect your rights and interests, and considering the special nature of magic props, we have formulated the following return policy:

 

I. Return Conditions

Returns Due to Quality Issues

If you receive a product with quality issues (such as damage, missing accessories, functional failure, etc.), please contact our customer service team within 7 days of receiving the product and provide relevant photo or video evidence. We will process your return, refund, or exchange request accordingly.

 

Restrictions on Returns for Non-Quality Issues

Due to the special nature of magic props, we do not accept returns or exchanges for non-quality issues (such as personal reasons, purchase errors, etc.).

 

II. Return Process

Contact Customer Service

Please contact us via email or our official website customer service to submit a return request. Please attach your order number, product issue description, and relevant evidence.

 

Review and Confirmation

We will review your application within 1-3 business days and inform you of the review result.

 

Return Processing

After the application is approved, please return the product to the address provided by our customer service team. The shipping cost for returns due to quality issues will be borne by us.

 

Refund or Exchange

After we receive the returned product and confirm that it is in good condition, we will process your refund or exchange.

 

III. Notes

1. Please ensure that the returned product is in its original packaging, with all accessories included, and has not been used or damaged.

2. We reserve the right to reject return requests if the returned product affects secondary sales.

3. The final interpretation of this policy belongs to our company.